You can specify a minimum value of 0. The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . Avaya training & certification: Our online course portal and information on the Avaya Professional Credential Program. Powered by Zoomin Software. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . x Release Notes document. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Contact Avaya or Avaya Channel Partner (as applicable) for more information. In the right pane, click the Properties tab. Build on Your Existing Contact Center Infrastructure Protect Your Investment: IX Workspaces can easily be added to any Avaya Call Center Elite (version 7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Cisco Unified Contact Center Enterprise (UCCE) Cisco Unified Communications Manager (CUCM) Unified Contact Center Express (UCCX) Mitel Open Integration Gateway (OIG) Mitel 450/500. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 0 Release Notes Voice & Multimedia Contact Server with Avaya Aura Media Server Avaya Contact Center Select no longer supports the Avaya Aura Media Server (AAMS) installed co-resident with ACCS on a Windows Server platform. 1. 1 was made generally available in October 2020. ASPS - 5000 Avaya Contact Center Select ASPS - 5300 Avaya Control Manager for Enterprise ASPS – 5303 Avaya Call Management System . 0 Service Pack 1 Release Notes This document contains information on software lineup, known issues and. 1 is the final IP Office Contact Center software release. Additional reporting is available optionally with Avaya Call Management System Recently, Avaya enhanced its contact center portfolio for the mid-market with a new Workforce Optimization Select solution that works with Avaya IP Office Contact Center, Avaya Contact Center Select and Avaya Aura Contact Center. Together we are providing true integration, spanning not just the contact center application itself but also the underlying communication platforms. And it brings together teams, resources, and insights to maximize contact center performance and experiences. A modern call centre needs to allow for multiple channels of communication. 01, 8. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they. Reporting is pivotal to a contact center’s success. Product Features. 1. 4. 2. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service. 1. Select the Contact Center Manager Server on which to add the elements. This is the latest release of Avaya Aura Contact Center and is recommended for new development. After installation is complete you may re-enable Automatic Maintenance. And now you can enhance employee and customer experiences, driving higher satisfaction and loyalty, by adding Avaya. The Email Open Interfaces enable the development of custom Web services that can be called from the Avaya Aura Contact Center Email Manager whenever an email is processed. Avaya files for bankruptcy creating a climate of uncertainty for customers. 11. 3. The Admin Center uses a unique account ID across all APIs, events, and data to prevent unauthorized access to the data of a customer. 4 lineup to Avaya Contact Center Select 7. 1) was issued in August 2022. This sample application uses Web services on the Contact Center Manager Administration (CCMA) server. Avaya Aura® Call Center Elite Support+Exam Dumps. 1) was issued in August 2022. 4 Service Pack 13 and is deployed with IP Office Release 9. The release is a variant of Avaya Aura Contact Center Release 6. x you must use the version of the Patch Scanner published in the 7. This topic describes the three programming APIs, namely Real-time Data (RTD) API, Real-time Statistic Multicast (RSM) API and Host Data Exchange. Based on IP Office R10. Avaya Oceana™ Solution Support Exam. The company's platform includes unified communications and contact center services. Product Overview. Avaya Enterprise Cloud™ is an all-in-one dedicated cloud communication and collaboration solution that helps creating effortless and complete customer or constituent and employee experiences. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. Avaya Aura Communications Products, Inc. For example, instead of Talabat agents answering the phone each time a customer called to check on the status of their order, an automated message could alert the caller. Overview. 0. Avaya Contact Center Select Implementation and Maintenance Exam . Interoperability with Avaya Workplace Client version 3. It uses the IP Office telephone system to provide a real-time telephony. Like the industry at large, Avaya has a reputation for innovating at high speeds. An agent can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls, however, only an administrator can manage the configurations and settings of the application. On the License Agreement screen, select the I accept the terms in the license agreement option and click Next. Release 10. Avaya Call Management System (CMS) – R. 0. 1K views 11 slides. 9. 8 score, while Avaya Aura Call Center Elite has a score of 7. This cross-reference can be used as a decision making aid for the userAvaya Aura Contact Center Online Training Course Introductory And General Topics. Net SDK. D . Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. EDUC. Post that this is an in place direct upgrade to 6. Avaya Aura Call Center Elite Support Exam . Avaya Contact Center Select Release 7. 6 Upgrade and Migration Guide. 0/6. Overview. The Avaya WebRTC Connect SDK resides within a contact center. 0. Select Media Servers. Dell PowerEdge 1950 Avaya Aura® Contact Centre CCMM R6. Why Do I Need an SBC PacketBase, Inc. x and 7. 0. And. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. If you want to validate your skills with Avaya Aura Contact Center Design certification, you need to select our accurate study material to. 65 Q&As Updated: 2023-11-17. Avaya Desktop Wallboard is a reporting solution that keeps agents informed about their contact center work performance levels, messages, and instant notifications from contact center managers. Release 7. Enghouse Interactive. Run the Avaya Aura Call Center Elite Multichannel Desktop. 1. Avaya CMS and AACC real-time and historical data visualization. The focus shall be programmatically exposed so that assistive technology can track focus andMaintenance, Avaya Aura® Contact Center, Avaya Contact Center Select, Downloads/Patches, Break/Fix,. If you are moving from an Avaya Aura Contact Center 6. 1 Avaya Port Matrix: Center 6. 43 3. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be. 4 releases or can be installed freshly. onwards. 5. Avaya Launches Updated Courseware and Credentials for Avaya Aura® Contact Center Release 7. Lab 5: Configure the Contact Center for Multimedia and Outbound. Avaya Aura Call Center Elite Implementation Exam . Avaya Aura Core Components Implement Certified Exam. Lab 6: Contact Center Multimedia Email. 7693X Exam Torrent - Avaya Pod Fx™ Solution Support Exam. If you are moving from an Avaya Aura Contact Center 6. This includes preparing users to effectively handle scripts, manage agents, and administer multimedia contacts. WebLM OVA must deployed with the Disk Format – Thick Provision Lazy Zeroed. 2. Read More. It brings together teams, resources, and the analytics and insights to maximize. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenance Avaya has two additional on-premises contact centers: Aura Contact Center (obtained through the Nortel acquisition), and Avaya Contect Center Select, which is designed for SMB customers. 12. Avaya Aura® Contact Centre CCMS / CCT / CCMA R6. To. 1. While preserving investments in Elite voice-based call center capabilities, businesses can add intelligent routing of email, web chat, SMS text, IM, fax and scanned documents for agent handling. the Nortel Contact Center Manager (NCCM) server configuration, and the NCCM server scripts in order to post-route calls using the Aura Contact Center PG. 0 Contact Center Manager Administration Voluntary Product Accessibility Template (VPAT). If you are moving from an Avaya Aura Contact Center 6. 2. The test exam soft version is used to download on computer to test online and 78950X exam simulation. 1. Limited IT resources lead to limitations and long lead times when contact center operators need to extend the functionality of the employee desktop. Click Save. 5 Hour WBT New Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7. 1 and Avaya Aura CM7. Avaya’s strategic direction update is Aura development has moved to a DevOps Model. Avaya Aura Contact Center Manager Server Open Interfaces Latest Release: 7. This is an "out-of-the-box" offering that integrates Salesforce with Avaya Aura Contact Center. 1. 9 and 3. Updated Date Nov 20,2023. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). 6 Upgrade and Migration Guide. System administrators and contact center supervisors. 0 - September 2011. Topic 4: Backup and restore the Call Center Elite. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. This document provides information and procedures for agents who use the. This document contains procedures to generate performance reports, and to monitor and analyze performance data and performance measurements. Building on its experience delivering integrated contact centre platforms as part of its IP Office and Aura products, Oceana sees the Californian giant take a big step into the world of customer. 3. 01, 8. 0. Toshiba. Release 7. Products & Solutions. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. Position. Feature Pack 2 (Service Pack 14) was issued in. Avaya Aura Contact Center (AACC) or ACCS is the contact center solution originally created by Nortel Networks. Additional information about the EoS can be found here . on the Avaya Aura Contact Center under Contact Center, Manager Server, select the 'Server Configuration' screen. x you must use the version of the Patch Scanner published in the 7. 7392X . Page 1: Call Center Elite Using Avaya 96X1 SIP Agent Deskphones ® with Avaya Aura Call Center Elite Release 8. 4. 0. Aura Waterfront Restaurant + Patio, Victoria, British Columbia. Avaya Aura Contact Center deployed with full voice and multimedia contact types. 3 with Avaya Contact Center Control Manager™ – Issue 1. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. Select Intersystems ODBC. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. This document provides information and procedures for agents who use the. 6 SP2. Details AACC 7. x. 4 lineup to Avaya Contact Center Select 7. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program. Avaya Contact Center Select 7. 1. 1 77600V 24 Hours ViLT Updated 7. AXP is an AI. Products & Solutions Powered by Zoomin Software. 2. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. Corporate email. The application is now compliance-tested by Avaya for compatibility with the Avaya Aura® Experience Portal 7. 0. Avaya Contact Center Select integrates to Avaya Aura®With Call Center Elite Multichannel you can: • Improve customer satisfaction by offering them their preferred method of interaction (e. Avaya Aura How Middle 7. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Call Center Elite Multichannel 6. Avaya Aura Contact Center Select Release 7. track or measure performance. 1. That single parameterAvaya Experience Platform solutions provide RBAC for granular control of users. 0. If you are moving from an Avaya Aura Contact Center 6. 1. 2 ALL INFORMATION IS BELIEVED TO BE CORRECT AT THE TIME OF PUBLICATION AND IS PROVIDED "AS IS". 07 April 2022. Considering alternatives to Avaya? See what Contact Center Infrastructure Avaya users also considered in their purchasing decision. Overview. Avaya Contact Center Select Release 7. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. x. In the left pane, expand CC. Page 1 ™ Avaya Communication Manager Contact Center Guide to ACD Contact Centers Release 1. An agent may not be assigned a skillset for which he/she does not. To login, an agent enters an ID either through a soft phone application or physically. At this point, you need to prepare the DIW. Course code: 78201V. ə / ), is an American multinational technology company headquartered in Morristown, New Jersey, [3] that provides cloud communications and workstream collaboration services. If you are moving from an Avaya Aura Contact Center 6. Avaya Contact Center Select Release 7. When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. Avaya Contact Center Select Release 7. Updated Date Nov 13,2023. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. The test exam online version is used to download on all electronics including soft version's functions. Escape the escalating risk, cost and limitations of legacy or end-of-life technology and enjoy the freedom to build a foundation for innovation. Sydney – March 22, 2023 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has today launched the Avaya Experience Platform (AXP) in Australia and New Zealand (A/NZ) to deliver flexible and productive hybrid work for employees and create seamless experiences for customers. 5K views•40 slides. Sales representatives can use Aura to manage a huge range of customer interactions on various channels, including instant messaging platforms, email, chat,. Widgets offer several options for integrating external systems such as CRM systems into Avaya Workspaces. Avaya Contact Center Select (ASPS - 5000) 5003 Avaya Contact Center Select Implementation and Maintenance Test (released)The Avaya Aura® Contact Center Realtime Data (RTD) Application Programming Interface (API) is a Win32 C programming interface that supports the development of third-party status. Administrating Avaya Contact Center Select Basics R7. For example,. 1, Avaya Contact Center Select supports two options for implementing Web Chat solutions: the existing Contact Center Multimedia Web Communications Web services (which continue to be supported) and the new Enterprise Web Chat (EWC) WebSocket and REST APIs. 1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC). Enables customer to flexible deployment models including on-premise, Cloud or Hybrid for those who want latest features to enable their digital evolution. 1 77600V 24 Hours ViLT Updated 7. x Avaya Agent User Guide Avaya 374 DECT Series, 3740 DECT, 3745 DECT, 3749 DECT Manual Using Avaya Communicator for Windows on IP OfficeContact Center Multimedia reports. 0. I am currently working on connecting to Avaya Aura Contact Centre RTD tables. 6. 2. Reporting is pivotal to a contact center’s success. Aura Waterfront Restaurant + Patio is a globally-inspired share. 1 + Patch 23345 Avaya Aura® System Manager 7. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers'. 18. vaya Aura® Call Center Elite Implementation+Exam Dumps. x Release Notes document. step 9 on page 76; otherwise click Next. 2 to integrate with Customer Relationship Management software from• Avaya Interaction Center (IC) • Avaya Contact Center Express (CCE) • Avaya Aura Contact Center (Coming Nov 2010) – integrated tools streamline migration to Avaya’s next generation contact center environments • Avaya Voice Portal – Web-based voice application design and management; control of all IVR system aspects withoutWorkflow Designer Web Services. 19. Demonstrates how to retrieve context information from a back-end Avaya Experience Portal automated experience management system and pass it to Avaya Contact Center Select. 2 July, 2015 Center and Avaya Center Select P a g e 1. Release 6. 00 pm. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions. Lab 4: Post-Installation Contact Center Multimedia Commissioning. 323 Release 6. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. HP Proliant DL360 G7 Server Avaya Aura® Experience Portal. 10. In practice, select the software which helps you to add/remove features and pricing to address your company growth or lack of it. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. 71200X Avaya Aura Core Components Integration Exam Updated Dumps December 25, 2020 Avaya Aura Contact Center Administration. As soon as the call arrives at the PBX/ACD, it is routed to the IVR (also called a VRU). 0. 0 Feature Pack 3 (Release 7. This is the first release of Avaya Contact Center Select. EDUC. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. 4 / 8. 1 Issue 03. Press “Back” to exit from the Administration menu andharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Which feature of Avaya IX TM Workforce Engagement Select would enables them to. Deltapath is available to help Avaya customers explore their next steps. Release 10. Administering Avaya Contact Center Select Release 7. Avaya Aura® ontact enter 7. See readme with the application zip file for further information. Additional information about the EoS can be found here . The interface allows integration of customer Web. Avaya Contact Center Select 7. 0 / Avaya Contact Center Select 7. See readme with the application zip file for further information. Avaya Aura Contact Centre. Supporting IP Office™ Platform Release 11 . 2. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet, due to it long existence and huge market share. 2 SIP supports an out of the box screenpop where a single URL and a single parameter passed to the URL is popped in or outside the Avaya Aura® Agent Desktop. 2. Avaya Aura Solution for Midsize Enterprise (Legacy) 3. Updated : Nov 12,2023. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. 1 was made generally available in July 2019; Service Pack 1 (Release 7. • Avaya Aura® Call Center Elite 8. 8. h> ULONG rc = NIrtd_eOK; // authorization structure used by login andThe call flow consists of the following steps: The call comes into the PBX/ACD from the PSTN. [4] [5] [6] In 2019, the company. Hosted Service. 0. Avaya Cloud Office enables our employees to work seamlessly regardless of their physical location. 0. Products & Solutions onwards. All through a beautifully simple and seamless integration between CRM. 71201X . x. Updated : Nov 14,2023. 3 Release Notes This document contains information on software lineup, known issues and workarounds specific to this release of Avaya Aura®ontact enter. 72300X Exam Torrent - Avaya Aura® Communication Applications Support Exam. 9. 1 is the final IP Office Contact Center software release. 4. If you select multiple tables, continue from step 12. . It is derived from the Avaya Aura® Contact Center (AACC) solution, and offers full multichannel capabilities, voice, email, web chat, SMS and fax helping improve customer experience to increase revenue, and agent efficiency to reduce cost. 21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. In the Refresh rate box, type the rate at which to refresh data in the real-time display. DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE. 0. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. 3 for centralized administration of AvayaOverview. Mitel MiCloud Connect. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Avaya and Microsoft expand partnership by pairing CCaaS with Azure to provide more options to increase productivity and customer engagement by accelerating digital transformation initiatives in. 1. 15 March 2022. Over the years, we’ve formed permanent. Supervisors can choose to display the information in grid format or report layout. Huawei. x Release Notes document. Service Pack 2 (Release 7. Refer to the Avaya Aura Contact Center Commissioning. Similar to the Aura platform, NeXorce obtains comprehensive real-time data through a multicast stream; Skillset, Application and Agent data can all be retrieved with. Avaya Content Store. 01 • Open SIP Platforms o Broadsoft Broadworks R22. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. productivity and compliance, but that their current system doesn't provide away to. you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. Dell PowerEdge 1950 Avaya Media Server R7. 1. Avaya Aura Contact Center Integration Overview Customer Guide to Avaya Aura Contact Center (AACC) Integrations 7 Component Function Avaya CM Media Gateway Controls the audio presented to and from digital phone, IP phones, or both. . Deliver great experiences with Avaya Experience Platform. Course code: 74600V. Avaya AES Provides the DMCC CTI Interface to create and control virtualand CTI deployments. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. Avaya Aura Orchestration Designer Avaya Contact Center Select Avaya Control Manager Avaya Analytics Avaya IQ Avaya Oceana Solution Avaya one-X Agent Engagement Designer Intelligent Customer Routing Interaction Center IP Office Contact Center Mobile Video1. Avaya Aura Contact Centre Select Certified for IP Office Design bespoke Contact Centres, working as Pre-Sales Consultancy for the design of customer with regards to Callflows, reports, Contact Centre configuration Deliver system installations/upgrades with accompanying methodology and test documentationAvaya Aura Contact Center 7. Reporting is pivotal to a contact center’s success. The SDK gotten from Avaya is in C++ and after compiling the program it. 46 18 0W | Avaya Contact Center Select for Sales Page 3 Employees are Brand Ambassadors Top Three Challenges Sources: ) Of employees say desktop tools are not effective 84 % Average number of screens navigated to serve customers 8. 7)Avaya Contact Center Select Implementation and Maintenance Exam . This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Co-Marketing Overview Logos Marketplace Co-branded Collateral Select Product Program Relationship Benefits. x you must use the version of the Patch Scanner published in the 7. 1,448 likes · 21 talking about this · 2,891 were here. ACCS Release 7. 0 Voluntary Product Accessibility Template (VPAT) Contact Center Manager Administration (CCMA) is the web based administration and reporting interface to the Avaya Aura® Contact Center and Avaya Contact Center Select. loading. See readme with the application zip file for further information. This Application Note describes a sample configuration for Avaya Aura®. 1. The document has moved here. 5 Hour WBT New (3. Overview. ) A The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations. See readme with the application zip file for further information. 09 April 2022. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. • Deployment and installation of Avaya IP Telephony solutions and software platforms including Avaya Aura Communication Manager, Messaging, Session Manager, System manager, Avaya Aura Conferencing, Avaya Call Recorder, IP500v2, IP Office Contact Center and Avaya Contact Center Select, NICE, MIND Release 7. 21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. 4 lineup to Avaya Contact Center Select 7. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager –. The primary learning objectives of the Avaya Aura Contact Center Administration course are to equip participants with comprehensive knowledge and understanding of system administration and maintenance for Avaya Aura Contact Center. 1. We’re an authorized Lenovo warranty and post-warranty repair centre – able to repair personal and business grade Lenovo hardware across BC. Security enhancements, including new Avaya Control Manager login password restrictions, default password configurtion for LDAP, SMGR and AACC systems. 5. IP Office. 3. 1. This Notice publishes the General Availability, End of Sale, and End of Manufacture support for the Avaya Aura Contact Center and Avaya Contact Center Select 7. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. 0 and later is available in Germany only. 0 Abstract These Application Notes describe the configuration steps required for Avaya Aura® Contact Center R6. 1. Avaya Aura Contact Center. Experienced VOIP Network Engineer with a demonstrated history of working in the information technology and services industry. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. x Release Notes document. The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. 01, 7.